FAQ


How can I make a Return?

Returns are accepted within 14 days upon delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original KYRVAN packaging. To complete your return, we require a receipt or proof of purchase.

Returns within Greece

All returns within Greece are free of charge and are carried out by SPEEDEX courier service.

To return your KYRVAN shoes please follow the procedure below:

1. Contact us via mail at info@kyrvanshoes.com, letting us know the reason for the return and whether you’d like to exchange your KYRVAN shoes for a different size or whether you’d like a refund. Please also include your address and your phone number so that we can provide this information to our courier service.

2. We will pass on the information to our courier service and they will communicate with you to arrange a pickup.

International Returns

To return your KYRVAN shoes please follow the procedure below:

1. Contact us via mail at info@kyrvanshoes.com, letting us know the reason for the return and whether you’d like to exchange your KYRVAN shoes for a different size or whether you’d like a refund.

2. Ship your product to the following recipient:

Kyrvan, Georgiou Giannakou 57, 72200 Ierapetra Crete, Greece.

3. Please note that international customers are responsible for return shipping costs.


When will I receive a Refund?

Once your return is received your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Can I cancel or change an order once it has been placed?

Unfortunately, we cannot cancel your order once it has been placed. However you can change your order within 12 hours from placing it, given that the other product(s) is of equal value than that of the changed order and given it is in stock. To do so, please
contact us via email at info@kyrvanshoes.com.


What payment methods does KYRVAN accept?

We accept payments via Paypal, cash on delivery for orders inside Greece (there is an extra charge of 2€ to be payed by the customer) and bank deposit.


What are the shipping methods and policy?

Shipping is free for all orders inside Greece and it is carried out by SPEEDEX company. 

For European and international orders, shipping is carried out by the Greek Postal service as registered mail and the charges that apply are as follows:

European Union:  12 €

Rest of the World:  15 €

 

When will I receive my order?

The estimated delivery time is 1-3 working days for orders within Greece.

The estimated delivery time is 5-10 working days for Europe and 7-20 working days for the rest of the world.

All orders are dispatched within 48 hours once payment has been cleared, unless the product is indicated as "handmade to order". 


What does "handmade to order" mean?

KYRVAN is a limited edition production brand thus not all items are readily available. If you find the indication "handmade to order" in the item description,  please allow 10-15 working days for the shoes to be handcrafted especially for you. 


How do I clean my KYRVAN shoes?

You can use a damp cloth or sponge to clean the cotton or leather upper of your KYRVAN shoes. Make sure to not get the soles wet.


How do KYRVAN shoes fit?

Most KYRVAN styles fit true to size and are available in EU sizes. If you are a half size, we recommend sizing up to the nearest whole size.  Sizing may vary by natural construction across styles and individual pairs as they are handmade one by one. Please note that your shoes will slightly stretch with wear and conform to the shape of your feet.